Charles George VA Medical Center
COVID-19 and the Upcoming Flu Season
MESSAGE FROM THE VHA EXECUTIVE IN CHARGE
Today’s video is about the upcoming flu season.
We are already hard at work making sure we have enough flu vaccines for Veterans and our employees for this season. This will be the first season in a long time when we will have two major respiratory viruses in the community at the same time: the flu and COVID-19.
We can make our communities safer and our jobs easier by immunizing ourselves and as many Veterans as we can. We will begin distributing flu vaccine to VAMCs in mid-August; we will have 50 percent distribution by mid-September and 100 percent distribution by mid-October.
Dr. Beth Taylor, our Chief Nursing Officer, likes to say, “flu shots are PPE,” and that is a great way to think about it. We are preparing millions of doses of this PPE for our employees and Veterans. The safety of our team and of our Veterans continues to be our top priority during the pandemic and the upcoming flu season. You’ll see additional guidance and information over the coming weeks as we continue preparations.
Thank you for watching and have a good day.
Richard A. Stone, MD
Executive in Charge
08/02/20/ WNC MOAA/ COVID-19 News/
Charles George VA Medical Center
Keeping Personnel and Patients Safe at Veterans Affairs
Shout Out: The linked article includes 3 out of 4 of its photos from our facility and most of the content is an interview that Veterans Affairs and Military Medicine Outlook did with our Jill Earwood and her colleague. It is a powerful testament to VA’s commitment to patient and staff safety. We are very fortunate to have this important technology that captures the spirit of a No Lift Culture. VA is very far ahead of the private sector in this regard. Researchers from a prestigious academic medical center recently reached out to Jill about use of one aspect of our available technology, again demonstrating how far ahead all we are!
Annually, VA does a 2K to promote to support homeless Veterans through donations. This year’s VA2K will be virtual and we look forward to your participation! We encourage Volunteers, Veterans, and community members to get outdoors, get some sunshine, and exercise by walking, hiking, rolling or running a 2K. Or consider a YouTube video like Sit and Be Fit . There are lots of ways to participate!
Share photos of your healthy activity done for VA2K! Participate for your health & wellness and support homeless Veterans! Please see the Asheville VA Facebook page to donate to our Veteran population at the eDonate button or visit WNC VA Health Care System's Giving page to donate.
Please RSVP to the Facebook Event or email Angela Catania so that we are able to track participation.
06/27/20/ WNC MOAA/ COVID-19 News/
Suspension of Group Gatherings (ongoing)
10 March 2020
Blue Ridge Honor Flights suspended until further notice.
12 March 2020
Buncombe County Veterans Council (BCVC) : April BCVC meetings - remote only
15 March 2020
We Honor Veterans pinning ceremonies suspended
Four Seasons Volunteer Services will notify WNC MOAA President when pinning ceremonies will resume – stand by for updates
16 March 2020
VRQ Teams meal prep and serve activities are suspended – stand by for updates.
16 March 2020
Haywood County Veterans Council (HCVC) April meeting will be held remotely.
18 March 2020
MOAA Smoky Mountain Satellite Event scheduled in Franklin for 7 April 2020 was canelled. As the coronavirus is mitigated, we shall establish a new date, time and location and proceed to "Never Stop Serving!"
David E McCracken
Chair, WNC MOAA SMS
03/16/20 20:02:26/ WNC Webmaster/ COVID-19 News/
Charles George VA Medical Center
Western North Carolina VA Health Care System copes with COVID-19 restrictions, continues great care
By Vance Janes
Charles George VA Medical Center Public Affairs Officer
The current environment created by the COVID-19 pandemic has provided unique opportunities for VA healthcare providers to go above and beyond in serving Veterans - even if it means catching up with them while they’re turkey hunting.
New Ways to See Veterans
Dr. David Wells, a Charles George VA Medical Center Primary Care physician, recently completed a phone visit with a 51-year-old Western North Carolina Veteran on Turkey Tuesday.
“He was sitting in a tree stand turkey hunting, and told me to wait a minute,” Wells said. “It might have been because he saw a turkey.”
Brittany Brannigan, Facility Telehealth Coordinator. said that while it may seem like a funny little story, it’s indicative of how Western North Carolina VA Health Care System employees are adapting to the changes which have taken place because of the COVID-19 situation.
Virtual care and telehealth have become commonplace due to social distancing, and a lot of effort has been focused on ensuring that our Veterans still receive the highest quality of care. In some cases, the additional vigilance that comes with telehealth pays off.
In one example, Occupational Therapist Patrick Meler was performing a Video Connect appointment with a Veteran when he noticed something visibly concerning. Meler notified Dr. Wells, who took immediate action. After talking with the Veteran and coordinating an urgent MRI, the Veteran was discovered to have a serious condition requiring a referral to a neurosurgeon.
In terms of our providers’ increased reliance on the use of telehealth, Melissa Edwards, Chief of Community Based Outpatient Clinic and Telehealth said, “our providers were initially hesitant. But with one-on-one training, providers are now feeling confident with the process. They’re requesting to keep VA Video Connect and Virtual care options moving forward after COVID-19.”
Stop and Trust
Craig Holbert, Chief Supply Chain Officer, said things may have changed, but the staff is supportive.
“The majority of responses from the staff have been appreciative and helpful,” Holbert said. “Most of them understand the need to be teamwork-oriented and in doing so, are supportive of such changes.”
He also said that as time continues to pass, flexibility is key.
“Our ‘business as usual’ has had to become a completely new type of ‘business as usual,’” he said. “The one thing that has remained the same is how much our staff members are always willing to go above and beyond into the new, next best plan for the good of the Veterans we serve.
“I’ve been continually impressed by their willingness to be reassigned to new positions, to work in new places around the hospital, and in helping to collaborate and invent new procedures to maintain the highest level of professionalism and safety in the midst of these uncertain circumstances.”
Holbert said times of crisis can make things feel uncertain, but for him, the cure for that uncertainty is all around him.
“My advice is to stop and trust,” he said. “The reason I can do that so easily is because I truly believe that everyone walking in this hospital has the best intentions to take care of each other – especially to pay back our heroes for what they’ve already given for us.”
Christine Cooper, CGVAMC Local Recovery Coordinator, echoed others’ sentiments and said changes in mental health services were quick but handled efficiently.
“I’ve been so impressed with the adaptability of my team, the Peer Specialists, and with the Veterans we serve,” she said. “We fully transitioned from in-person group meetings to telephone and video-conference meetings in one day.”
Cooper said that even in these challenging times, Peer Specialists are starting new groups and finding ways to connect inpatient Veterans to telehealth resources. Peer Specialists and Recreational Therapists have also developed comprehensive mailings of detailed community resources to be available for Veterans.
“We miss seeing the Veterans we serve in person,” Cooper said, “but everyone is committed to continue providing excellent service through any changes we may face.”
Safe Mental Health Care During the COVID-19 Outbreak
ASHEVILLE, N.C. – May is Mental Health Awareness Month. Now more than ever, the Western North Carolina VA Health Care System is committed to providing high-quality mental health care while keeping Veterans safe from exposure to the coronavirus. To help reduce the risk of infection at the facility, Charles George VA Medical Center asks that Veterans use VA’s online resources for routine or non-urgent mental health care and questions. This will help protect Veterans from contracting COVID-19 while enabling CGVAMC providers to focus on care for Veterans with the most acute needs.
“Due to COVID-19 precautionary measures, and out of concern for our local Veterans, we are honoring current physical distancing guidelines,” said Dr. Laura Tugman, the Mental Health Services assistant chief here. “Through VA’s virtual care tools, we are able to leverage available technology to make sure that our patients and staff are as safe as possible during this time
VA offers Veterans a variety of at-home resources, including the following:
Telephone or Video Appointments – Veterans should maintain their existing mental health appointments — and may receive care at home — using VA Video Connect on their computers, smartphones, or tablets. To set up telephone or video appointments, Veterans can send their health care provider a secure message on My HealtheVet by visiting myhealth.va.gov or call CGVAMC’s Mental Health clinic to schedule at (828) 298-7911 ext. 2519. Veterans can learn more about VA Video Connect here .
Mental Health Peer Support Specialist Groups – Veterans can continue to stay connected with our Veteran recovery community by attending our Peer-led groups including Wellness Recovery Action Planning, Navigating Relationships and Veteran “X” in a virtual platform. For more information on how to attend a Peer-led group, contact your current Mental Health provider.
Prescription Refills and Safety – Veterans should continue taking all medications as prescribed and talk to their mental health provider if they have any concerns. Veterans may request prescription refills and order shipments of medications to their homes using My HealtheVet or the Rx Refill mobile app, which can be downloaded here . VA’s Safe Home Environment handout provides information on safely storing medications in the home.
Mental Health Information and Resources – VA provides information on ways for Veterans and their families to maintain and enhance their mental health and well-being during the COVID-19 outbreak. Information about managing stress and anxiety, as well as mental health resources, are available here.
Text Message Reminders – Veterans can use Annie’s Coronavirus Precautions protocol to send automated text messages with information about COVID-19. This application helps Veterans monitor their symptoms and can assist those who need to contact their VA facility for care. Veterans may enroll in the app here.
Mental Health Month – This May, VA is observing Mental Health Month by emphasizing that “Now Is the Time.” Even during the coronavirus outbreak, Veterans can still prioritize their mental health. Veterans and their families can visit here to learn more about mental health resources and hear stories of recovery from other Veterans.
For more information on ways Veterans can maintain and enhance their mental health during the COVID-19 outbreak, visit here. For the most up to date information follow the CGVAMC on Facebook at @AshevilleVAMC or visit the website.
04/15/20/ WNC MOAA/ COVID-19 News/
Charles George VA Medical Center
While our facilities remain under restrictions, here are some good links for setup with MyHealtheVet for Veterans. MHV allows for premium account access, so Veterans can reorder prescriptions online, get health records and other services through MyHealtheVet.
If you need assistance accessing MyHealtheVet or enrolling in it you can contact the My HealtheVet Coordinator, Scott Pittillo email Scott
The MyHealtheVet Service Page on our website explains the process and here are a couple of PDFs that explain the online upgrade process:
Quick Remote Proofing Guide
MHV Reference Document
03/17/20 20:17:58/ WNC Webmaster/ COVID-19 News/
Charles George VA Medical Center Update Tuesday May 5 2020
* Our CLC residents and hospitalized Veterans have received over 500 virtual visits through supportive cards - THANK YOU!!!
* We are working to support the national blood shortage by continuing our scheduled blood drives - employees only are scheduled at the drive at this time, with social distancing measures in place.
* Our traditional summer youth program has been cancelled, however, we are working with past students to create meaningful virtual positions and ways to connect with our CLC residents.
* We have partnered with the Buncombe County Public Library System to provide library resources and activities for our CLC/Hospitalized Veterans. They are delivering a resource box from Friends of the Library containing books, handouts for internet resources, puzzle books, letters, notes and postcards. The box is updated weekly with needed items and resource information to share. We also have secured library cards that allow on line access to books/movies/magazines via the internet for our hospitalized Veterans.
* We have coordinated the purchase of no-contract phones for 25 homeless Veterans, allowing these Veterans to continue with their medical appointments.
* Voluntary Service is working/planning our reintegration plan for when we are able to start bringing volunteers back. Through our weekly calls, we have been told that the reopening of our VA will open at a slower rate than our community.
* Voluntary Service is still connecting with our Veteran Service Officers to ensure dissemination of all critical information/updates are reaching their counties and Veterans. We are conducting our regularly scheduled meetings virtually.
* Attached are the latest stay at home activities/ideas.
* Veterans having procedures are now being asked to arrive early and are having a COVID 19 test on the day of their procedure. Test results are received within 1 hour.
* All Veterans entering our facilities are issued a mask to wear while receiving services. Veterans are asked to bring a mask with them to their appointments.
* Reminder - We are still asking for homemade cloth masks for issuing to Veterans, our goal is to have enough masks for mailing to all Veterans we serve. Thank you to those who have already donated!
MESSAGE FROM THE VHA EXECUTIVE IN CHARGE
Today's video (below) is our second weekly operational update. I've heard loud and clear that you appreciate learning where the organization is on our fight against this pandemic, so I intend to do an operational update each Friday. Please keep your feedback coming; I know your time is valuable and want these to be helpful.
As of this morning, we have completed over 105,000 COVID-19 tests, with a little more than 7,500 positive results. The vast majority of Veterans whom we have treated have been recovering in an outpatient status. We have also provided care to over 200 non-Veterans across our network.
We are working diligently on our plans for re-opening our facilities, and as you can imagine, this is a complex task. Every VAMC, CBOC, and Vet Center will be a little different, and we are working through that now to keep you, our Veterans, and their families safe. You'll be hearing more on that soon.
Thank you for everything you are doing for our nation, and enjoy your weekend.
Richard A. Stone, MD
Executive in Charge
04/17/20/ WNC MOAA/ COVID-19 News/
VA Loan Information
Click on image at right to enlarge original flyer
We realize you may be dealing with difficulties during the COVID-19 crisis. The Department of Veterans Affairs (VA) may be able to help.
WHAT WE’RE DOING
If you have....
- New VA debt, We will temporarily stop debt payment collections. You don’t have to act.
- Existing VA debt, You can request a temporary collection suspension or an extended repayment plan. Call 1-800-827-0648.
After the national emergency ends, we will resume debt collection activities.
OTHER VA DEBT-RELATED EFFORTS • VA will not refer delinquent debts to credit reporting agencies during the crisis. • VA Home Loan applications will continue for Veterans with unresolved debt payment issues.
For help or to confirm whether this information applies to your VA benefit debt, contact the Debt Management Center at 1-800-827-0648.
WHAT ELSE WE’RE DOING
When possible, we’re moving in-person services to virtual platforms. We’re also granting extension requests for late-filed forms, when the extension request is based on COVID-19. For assistance with benefit-related claim support, please contact 1-800-827-1000 or visit benefits.va.gov.
We’re working to find additional ways to serve you during this crisis. Please follow national and local guidelines to stay healthy and safe.
04/13/20/ WNC MOAA/ COVID-19 News/
North Carolina Department of Military and Veterans Affairs
March 20 2020
The safety and well-being of North Carolina’s veterans, their families, and our staff is the number one priority of the NC Department of Military and Veterans Affairs.
In response to Governor Cooper’s Executive Order and preparedness plan to slow the spread of COVID-19, the NCDMVA has implemented the following policies and procedures at all of our service offices, veterans homes, and memorial cemeteries.
All NCDMVA offices, veterans homes, and cemeteries, will operate at reduced capacity until further notice. Our service offices are taking appointments on an individual basis for immediate emergency needs only. Walk-ins are prohibited. All offices are operational, but veterans should call their local facility for assistance. Our service officers are prepared to help veterans via remote delivery services by phone and other electronic means. To find a local office, please visit NCDMVA offices.
In person visits at our veterans homes are suspended, with accommodations provided in exceptional cases by management on an individual basis. NCDMVA is encouraging visitors to communicate with veterans home personnel and family members via video conferences and or telephone. Modified operational procedures are in place to ensure the safety and health of all residents and staff at our veterans homes.
Currently, all NCDMVA memorial cemeteries continue to remain open for burials. At this time, visitation of the cemetery grounds is permitted, however, public committal services are suspended. Walk-Ins are not permitted at cemetery offices. Families should call staff at the cemeteries for assistance with burials. For more information regarding burials or eligibility, please click here to contact the cemetery staff.
Please note that the NCDMVA may implement additional changes to operations and procedures as this public health crisis continues to develop. NCDMVA will continue to monitor the situation and provide updates on a continuing basis.
For more information about North Carolina’s response to COVID-19, visit NC 2-1-1 and NCDHHS .
03/23/20/ WNC MOAA/ COVID-19 News/
Veterans Benefits Offices to Close March 19
Veterans Benefits Administration (VBA) Regional Offices will be closed to the public starting March 19.
Regional offices will remain open, but will no longer accept walk-ins for claims assistance, scheduled appointments, counseling and other in-person services. This decision protects our older Veterans and those with underlying conditions as well as our employees.
Veterans can continue to get information about benefits or file a claim for benefits by visiting our website at www.va.gov . Veterans with claims specific or other questions may request information via Inquiry Routing & Information System (IRIS) or telephone at 1-800-827-1000.
VBA benefits and services provided to Veterans, families, and survivors will continue to be delivered throughout the duration of COVID-19 impacts.
Please continue to check www.va.gov for updates. You may also follow us on Facebook and Twitter .
03/18/20/ WNC MOAA/ COVID-19 News/
Circular 26-20-7: VA Home Loan program
Special Relief for those Potentially Impacted by COVID-19
16 March 2020
The Department of Veterans Affairs (VA) is working with other federal partners to assess next steps in response to recent reports of cases of Coronavirus Disease 2019 (COVID-19) in the United States. To keep Veterans and stakeholders safe while continuing the mission of VA Home Loan program, VA is providing the following information. Please note, VA is continuing with normal program operations and information will be shared as updates are made available regarding the VA Home Loan program.
This Circular has been posted here: VA Home Loan Modifications due to COVID-19
Loan Guaranty Service
03/17/20 21:26:30/ WNC Webmaster/ COVID-19 News/
Buncombe County Veterans Services
17 March 2020;
Buncombe County Veterans Services will be working remotely until further notice. This means Veterans will not be able to access services at 40 Coxe Ave. We will be accessible by calling 828-250-5726 and also by email.
Veterans Services, Supervisor
03/17/20 12:57:00/ WNC Webmaster/ COVID-19 News/