We know that the COVID-19 pandemic has caused financial hardship for some Veterans. That’s why we put our monthly patient statements on hold in April 2020. Veterans will begin seeing statements again in January 2021. Statements will include:

New charges for medical care/prescriptions received from April 2020 - December 2020

Unpaid charges for medical care/prescriptions received before April 2020.

Payments are not due until January 2021, but you can choose to make payments before January. Payments may be made in any of the following ways prior to January 2021. Please have your account number ready when making a payment.

Online

By Mail:

Department of Veterans Affairs

PO Box 3978

Portland, OR 97208-3978

In person: VA Medical Center – Agent Cashier’s Office

By Phone: 888-827-4817

If you are unable to make your payments when billing starts again, please contact VA at 866-400-1238 or 844-698-231 to determine your debt relief options. Options include:

Establishing a repayment plan

Requesting a waiver, write off or compromise of your debt

Requesting a VA Hardship Determination

For more information click here